September 21, 2008
Charter Sucks
I hate Charter Communications. I hope they rot in hell. I have no internet, the telephone isn’t working right, and the cable is shitty. I pay $142 a month for crappy products and shitty customer service.
Charter is company of liars. I called three times Saturday to report my internet problems and two agents swore the earliest appointment was Thursday. Then the phone stopped working, and I was moved into “Priority Status” and was promised that an agent would be here between Noon-2 p.m. No one showed up.
I gave these “technicians” the benefit of the doubt, thinking they were late. When I called at 2:30 to complain, an agent gave me the runaround, then told me she was transferring me to a supervisor. Instead, she hung up on me.
This made me furious and I actually contemplated blowing the place up.
I’m so f*cking mad I could spit nails. Charter, you can suck it.
So, I have intermittent telephone and internet services. This makes blogging and working nearly impossible and I’m so angry I’m snapping at everyone, even the poor dog.
I hate Charter. I fully expect a credit on this bill. A very BIG credit.
Posted by Dana @ 3:04 PM • Acting Up
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September 21st, 2008 at 5:04 PM, Nicole (SAHM Ramblings) Says:
Charter. Mediacom. Whatever. I think it’s in the cable bylaws that they are required to suck, have terrible customer service and unexplained outages that take forever to fix.
They probably lose their license if they are good to their customers!
September 21st, 2008 at 8:59 PM, Headless Mom Says:
If I had a quarter for every craptastic thing they’ve done I’d be a millionaire. I also hate Charter and if there was an alternative in my area I would switch in a heartbeat! Gah!
September 22nd, 2008 at 10:26 AM, Lisa's Chaos Says:
Yeah, luckily we’re not having issues right now but they do drive me nuts!
September 23rd, 2008 at 10:56 PM, TC Says:
I keep a log now of every time Charter Internet service goes down, or goes sporadic. I have 19 entries so far since mid June (one just about an hour ago). And these are just the times I notice, who knows what is happening when I am not trying to get online. It can go bad for as little as a few minutes, to hours (longest has been 13.5 hours unofficially). Yes, we’ve called, but they have no clue what is going on. I even asked if they keep a log of every time we call, and they reluctantly said they did. I once asked if they ever heard or got updated as to what the problem was. The guy said, “It’s not our responsibility to know why this happens”. The last time we complained, the service rep promised to escalate our complaints. Ha ha ha ha!!! I practically fell off my chair. Dilbert had it right a couple days ago. Escalating simply means ignoring us more. Let’s all say it together. Charter sucks (but I wish I owned stock – they are good at taking/making money).
September 24th, 2008 at 5:50 AM, Cheryl Says:
The double-billed us for internet this month, so my husband will be giving them a call today. Yeah. They suck hardcore.
Cheryls last blog post..Molly Dog
October 20th, 2008 at 4:05 PM, Danny Says:
I have had issues with Charter from day one. They promised $69.99 price – actually advertised – and I was billed $99.99. Took 3 months to correct. Then I kept getting outages, for which, of course, they couldn’t find a problem. So on the third visit of the tech, he managed to make a 4″ by 4″ hole on my outside wall – this was left open and uncovered. When I complained, the apologized – and did nothing.
Prices going up, cable channels dropped, many channels are purposely offline for several hours each day, names aren’t correct for programing(frustrating), and finally they dropped my second phone line. This because they made a billing error and it was my responsibility to let them know that I wanted the additional billing. So instead of contacting me they just disconnected the line – and all my faxes along with it.
Boy do they suck.
February 5th, 2009 at 4:01 PM, Leo Says:
I had some serious billing issues with Charter after I moved service from one house to another. I made several calls to them and spoke with very polite idiots in India or Pakistan, and not once could anyone explain my bill, or answer any questions for me. Then at the end of one call the girl apologized for not being able to help me, so in return she said she would set me up with a 30day FREE movie package. When I received my next bill, it was not only still wrong, but they charged me for all the movie channels that they said I would get for free for 30 days. LIARS…INCOMPETENT STAFF….POOR SERVICE!!!!!! Then out of frustration I called and canceled all services, then I disconnected and boxed up their equipment. A month later I received a call from Charter billing telling me that my service would be interrupted if I did not pay my bill? “I canceled service a month ago I said. A very confused operator then apologized and hung up. I recently received another bill from them charging me for 30 day of service after I canceled. Two days ago they sent a Charter bill collector to my door. What is wrong with these people???
February 8th, 2009 at 8:12 PM, jenny Says:
I have had problems with them too, my connection spikes to 5k ms when i try to play games, making it impossible. I call tech support and they try to get me to reset my modem, when it is clearly a dns issue, I have the tracers to prove it. They are sending someone out tomorrow that will no doubt have no idea what I am talking about and definitely not be able to fix the dns servers so it should be fun.
April 25th, 2009 at 1:12 PM, former charter customer Says:
After many unfulfilled promises of a better rate, this 10 year charter customer has finally said ‘I am mad as hell and not going to take it any more’ Cancelled phone, cable and internet to the tune of $180/month and have no regrets. No wonder they just filed for chapter 11, soon to be chapter 7
F you charter
June 11th, 2009 at 8:29 PM, Samantha Says:
I hate Charter! Their customer service is a joke. Their prices are outrageous!!!! Each month my bill goes up $2-3, and I have just cable. I don’t use them for internet or phone, and just for cable it’s over $90/month!!!! I have no other cable service available in my small town, so I either have to use Charter or go without cable. I hate Charter!!!!!
September 9th, 2009 at 9:31 PM, andrew Says:
we hate charter its the same all the time cable freeze no extras and no time warner to go to u call to bitch and they hang up on u
November 1st, 2009 at 5:59 PM, JP Says:
Received notification mid-August indicating our rates for phone were increasing. I contacted them thereafter to see why and to determine we could maintain at current levels. They indicated it should not affect us and we need not to worry. Several months later, I get the increase. Contacted them again just to find out they upgraded up (the increase) with services we didn’t even request! I would recommend finding another company for phone and other services.